John Crippa
About John Crippa
John Crippa is a Customer Success Manager with a background in engineering recruitment and coaching. He has held various roles in customer success and business development, emphasizing tailored solutions for clients' digital transformation.
Work at Rafay
John Crippa has been employed at Rafay as a Customer Success Manager since 2022. In this role, he focuses on ensuring that solutions provided to clients are essential for their digital transformation efforts. His responsibilities include understanding client objectives and delivering tailored solutions that enhance efficiency and transparency in their processes.
Previous Experience in Customer Success
Before joining Rafay, John Crippa worked at SUSE as a Customer Success Manager for Strategic Accounts from 2020 to 2022. He also held the position of Senior Business Development Representative and Customer Success Manager at Rancher Labs from 2018 to 2020. His experience in these roles has contributed to his expertise in customer success and digital transformation.
Coaching Experience
In addition to his corporate roles, John Crippa has been involved in coaching at Chaska High School since 2021. He serves as the Junior Varsity Boys Hockey Head Coach and Varsity Assistant Coach. This position allows him to apply his leadership skills in a sports environment, contributing to the development of young athletes.
Education and Expertise
John Crippa studied at the University of North Dakota, where he earned a Bachelor of Arts degree in Business, Management, Marketing, and Related Support Services from 2013 to 2017. His educational background supports his career in customer success and management, equipping him with the necessary skills to understand and meet client needs.
Early Career Background
John Crippa began his career as a Service Delivery Manager at Jimmy John's from 2014 to 2017. He later transitioned to Aerotek as an Engineering and Architecture Recruiter for seven months in 2018. These early roles provided him with foundational skills in service delivery and recruitment, which have been beneficial in his subsequent positions.