Alma Osmanovic
About Alma Osmanovic
Alma Osmanovic is an IT Service Manager at Raiffeisen Bank International AG in Vienna, Austria, with over 10 years of experience in the banking sector. She holds a Bachelor of Arts in Mathematics from the University of Sarajevo and a Bachelor of Science in Computer Science from City University London.
Work at Raiffeisen Bank International
Alma Osmanovic has been serving as an IT Service Manager at Raiffeisen Bank International AG since 2023. Based in Vienna, Austria, she has taken on responsibilities that include overseeing IT service operations and ensuring the delivery of high-quality IT services to support banking functions. Her role involves managing service delivery processes and collaborating with various teams to enhance IT service management practices.
Education and Expertise
Alma Osmanovic holds a Bachelor of Arts (B.A.) in Mathematics from the University of Sarajevo, where she studied from 1989 to 1992. Additionally, she earned a Bachelor of Science (BSc) in Computer Science from City University London, completing her studies from 1993 to 1996. Her educational background provides a strong foundation for her career in IT and banking, complemented by her extensive experience in project management and business analysis.
Professional Background
Alma Osmanovic has a diverse professional background with over 10 years of experience in the banking sector. She has held various roles, including Project Manager at Asseco Business Solutions S.A., where she was Prince II Certified. Her previous positions include Business Analyst at FRM and Devlogic, and Service Architect at Kapsch TrafficCom AG. She also worked as IT Application & Project Manager at Sberbank Europe AG, showcasing her expertise in IT service management and project execution.
Achievements in Project Management
Throughout her career, Alma Osmanovic has demonstrated a strong proficiency in project management, particularly in the banking sector. She is certified in Prince II and ITIL, which underscores her capability in managing complex projects. Her experience includes utilizing Agile methodologies and tools such as Jira and Confluence for effective project management. She has successfully led initiatives aimed at process optimization and innovative solutions across various sectors.
Skills and Methodologies
Alma Osmanovic possesses a comprehensive skill set that includes strategic planning, requirements gathering, and data acquisition. Her expertise in process administration and problem analysis has contributed to her ability to develop innovative solutions. She is well-versed in both traditional and Agile methodologies, allowing her to adapt to different project environments and deliver results effectively.