Daniela Tsoneva
About Daniela Tsoneva
Daniela Tsoneva serves as a Senior Director at Raiffeisen Bank International AG in Vienna, Austria, where she has worked since 2010. She has played a significant role in expanding the bank's online services and enhancing its offerings for wealthy private customers in Central and Eastern Europe.
Work at Raiffeisen Bank International
Daniela Tsoneva has served as Senior Director at Raiffeisen Bank International AG since 2010, accumulating 14 years of experience in this role based in Vienna, Austria. Prior to this position, she worked as Deputy Head Tal from 2007 to 2010, also in Vienna. Throughout her tenure, she has played a significant role in the bank's operations and strategic initiatives.
Contributions to Online Banking Services
Tsoneva played a key role in expanding Raiffeisen Bank International's online banking services through the direct bank ZUNO in the Czech Republic and Slovakia. Her involvement in this initiative helped enhance the bank's digital offerings and improve customer access to banking services in these markets.
Focus on Premium and Private Banking Services
Tsoneva contributed to the bank's strategy aimed at attracting wealthy private customers through Premium and Private Banking services in Central and Eastern Europe. Her efforts in this area have been instrumental in positioning Raiffeisen Bank International as a competitive player in the premium banking sector.
Customer Relationship Management
In her role, Tsoneva has been involved in managing relationships with approximately 14.4 million customers across more than 3,000 business outlets. This includes both corporate and private customer segments, showcasing her extensive experience in customer relationship management within the banking industry.