Diana Dandu
About Diana Dandu
Diana Dandu is a Service Delivery Lead at Raiffeisen Bank International AG in Vienna, Austria, a position she has held since 2022. She has extensive experience in service delivery and human resources, having worked at notable companies such as Oracle, Novartis, Allianz Technology, and Amazon.
Current Role at Raiffeisen Bank International
Diana Dandu serves as the Service Delivery Lead at Raiffeisen Bank International AG, a position she has held since 2022. Based in Vienna, Austria, she focuses on optimizing service delivery processes and enhancing operational efficiency within the organization. Her role involves collaborating with various teams to ensure that service standards are met and that customer satisfaction is prioritized.
Previous Experience at Oracle
Diana Dandu worked at Oracle in Bucharest, Romania, where she held two positions. She began as a Recruitment Assistant from 2014 to 2015, contributing to the recruitment processes. Following this role, she transitioned to a Human Resources Analyst position from 2015 to 2016, where she supported HR functions and data analysis.
Experience at Novartis and Allianz Technology
Diana Dandu was employed at Novartis as an IT Service Delivery Expert from 2018 to 2021 in Prague, Czech Republic. In this role, she managed IT service delivery and ensured alignment with business needs. After her tenure at Novartis, she joined Allianz Technology as a Service Delivery Manager from 2021 to 2022 in Vienna, Austria, where she oversaw service delivery operations.
Role at Amazon
Diana Dandu worked at Amazon as a Product Support Specialist from 2016 to 2018 in Prague, Czech Republic. In this capacity, she provided support for product-related inquiries and issues, ensuring customer satisfaction through effective problem-solving and communication.
Early Career at Schaeffler
Diana Dandu began her career as a Human Resources Assistant at Schaeffler in Brasov County, Romania, from 2013 to 2014. In this role, she assisted with various HR functions, gaining foundational experience in human resources and organizational support.