Georgiana Grigore
About Georgiana Grigore
Georgiana Grigore serves as the Head of Customer Experience and CRM at Raiffeisen Bank International AG, where she has worked since 2015. She also holds the position of Group Head of Sales, Distribution, and Customer Experience at Addiko Bank AG, managing a network of five banks in the South-East Europe region.
Current Role at Addiko Bank AG
Georgiana Grigore serves as the Group Head of Sales, Distribution and Customer Experience at Addiko Bank AG. She has held this position since 2016, overseeing the sales strategies and customer experience initiatives across the organization. In this role, she manages a network of five banks in the South-East Europe (SEE) region, ensuring alignment in customer service standards and operational efficiency.
Experience at Raiffeisen Bank International
Georgiana Grigore has extensive experience with Raiffeisen Bank International AG. She worked as Head of Service from 2012 to 2013 and later as Head of Customer Experience from 2013 to 2015, both roles based in Vienna, Austria. Since 2015, she has been the Head of Customer Experience and CRM, contributing to the development and implementation of customer-focused strategies.
Previous Positions at Raiffeisen Bank
Prior to her leadership roles, Georgiana Grigore held various positions at Raiffeisen Bank. She worked as Sales Coordinator from 2005 to 2006 and progressed to Sales Projects Manager from 2006 to 2009. Additionally, she served as Data Integration Analysis For Quality Department Manager at Raiffeisen Bank Romania from 2009 to 2012, focusing on data quality and integration.
Education and Professional Development
Georgiana Grigore is pursuing a Master's degree in Banking at the CBA/BAI Graduate School of Retail Bank Management, a program she has been engaged in since 2014. This educational background complements her extensive professional experience in customer experience and sales management within the banking sector.
Contributions to Customer Experience Strategy
Since joining Addiko Bank in 2016, Georgiana Grigore has been instrumental in shaping the customer experience strategy. Her efforts focus on enhancing customer satisfaction and loyalty through innovative service delivery and effective management of customer interactions across the bank's operations.