Iryna Arzner
About Iryna Arzner
Iryna Arzner serves as the Head of Group Retail Customer Growth at Raiffeisen Bank International AG, where she focuses on enhancing customer engagement in retail banking. With a background in risk management and portfolio management, she has held various leadership roles across multiple Raiffeisen banks in Central and Eastern Europe since 2007.
Current Role at Raiffeisen Bank International
Iryna Arzner serves as the Head of Group Retail Customer Growth at Raiffeisen Bank International AG. In this role, she focuses on developing strategies to attract and engage retail banking customers. Her work involves utilizing data insights and innovative approaches to enhance customer experiences and drive growth in the retail banking sector.
Previous Experience at Raiffeisen Bank International
Prior to her current position, Iryna Arzner held several roles at Raiffeisen Bank International AG. She worked as the Head of Group Retail Customer Relationship Management from 2018 to 2021 and as the Head of Group Retail Customer Success & Monetization from 2021 to 2022. Her experience in these roles contributed to her expertise in customer engagement and relationship management.
Experience at Raiffeisen Bank Aval
Iryna Arzner has significant experience at Raiffeisen Bank Aval, where she held multiple positions. She was the Head of the Portfolio Management Team in the PI Risk Department from 2008 to 2010 and served as the Head of the PI Risk Department from 2010 to 2012. Additionally, she worked as the Head of the Fraud Analytics Team for a brief period in 2008 and as a Collections Analyst from 2007 to 2008.
Education and Academic Background
Iryna Arzner studied at the National Technical University of Ukraine 'Kyiv Polytechnic Institute', where she earned a Master's degree in Computer Science from 2001 to 2007. She also attended Kherson Physics and Engineering Lyceum, where she focused on Maths and Physics from 1999 to 2001.
Board Memberships and Current Involvement
In addition to her role at Raiffeisen Bank International, Iryna Arzner is a Member of the Supervisory Board at Raiffeisenbank Hrvatska and Raiffeisen Bank Kosova, both since 2022. She has also been a Member of the Board of Directors at Mobey Forum since 2021. These positions reflect her ongoing commitment to the banking sector and her strategic focus on customer growth.