Mirna Juran
About Mirna Juran
Mirna Juran is a Senior Customer Experience Manager at Raiffeisen Bank International AG in Vienna, Austria, with a background in digital product design and customer experience management. She has extensive experience in the banking sector and a strong academic foundation in organizational sciences and financial risk management.
Current Role at Raiffeisen Bank International
Mirna Juran serves as the Senior Customer Experience Manager at Raiffeisen Bank International AG in Vienna, Austria. She has held this position since 2021. In her role, she focuses on enhancing customer journeys by analyzing customer and market insights. Her responsibilities include designing customer-centric systems and interfaces to improve overall customer satisfaction.
Previous Experience at UniCredit Bank Serbia
Before joining Raiffeisen Bank International, Mirna Juran worked at UniCredit Bank Serbia as a Digital & Customer Experience Senior Associate from 2017 to 2019. During her two-year tenure in Belgrade, Serbia, she contributed to the bank's digital transformation initiatives and customer experience strategies.
Professional Background at Telenor Banka
Mirna Juran has extensive experience at Telenor Banka, where she held multiple roles. She worked as a Strategy Expert for eight months in 2016-2017, a Marketing Strategy Implementation Coordinator from 2014 to 2016, and a Customer Experience Coordinator in 2016. These positions allowed her to develop a strategic approach to customer experience and marketing.
Educational Qualifications in Financial Risk Management
Mirna Juran earned a Master of Engineering (M.Eng.) degree in Financial Risk Management from the Faculty of Organizational Sciences in Belgrade, completing her studies from 2011 to 2013. This academic background has equipped her with the analytical skills necessary for her roles in customer experience and financial services.
Expertise in Customer Experience and Behavioral Economics
Mirna Juran specializes in leveraging behavioral economics to enhance customer experience. She actively experiments with new methods to improve customer interactions and focuses on creating customer-centric systems. Her strategic approach emphasizes delivering effective brand experiences in a digital environment.