Tsvetelina Berova
About Tsvetelina Berova
Tsvetelina Berova is a Professional Core Bank Specialist at Raiffeisen Bank International AG, where she has worked since 2017. She holds a Master of Arts in Strategic HR Management and has experience in customer success and team assistance roles in the banking sector.
Current Role at Raiffeisen Bank International
Tsvetelina Berova currently serves as a Professional Core Bank Specialist at Raiffeisen Bank International AG. She has held this position since 2017, contributing to the bank's operations in Wien for over seven years. In her role, she has been involved in various initiatives, including the digital transformation of current account openings. Berova also participated in the Young Potential Program, which focuses on developing future leaders within the organization.
Previous Experience at Raiffeisen Capital Management
Before her current role, Tsvetelina Berova worked as a Team Assistant at Raiffeisen Capital Management for nine months in Wien from 2016 to 2017. In this position, she supported various administrative and operational tasks, contributing to the efficiency of the team during her tenure.
Experience at Vienna School of Negotiation
Tsvetelina Berova gained experience as a Customer Success representative at the Vienna School of Negotiation from 2015 to 2016. During her six-month tenure, she focused on enhancing customer satisfaction and engagement, ensuring that clients received the necessary support and resources.
Educational Background in Strategic HR Management
Tsvetelina Berova studied at FH des bfi Wien, where she earned a Master of Arts (MA) in Strategic HR Management in Europe from 2016 to 2018. This two-year program provided her with advanced knowledge and skills in human resource management, preparing her for roles in various organizational settings.
Bachelor's Degree in Business Management
Tsvetelina Berova completed her Bachelor of Science (B.Sc.) at Universität Wien, focusing on Personalmanagement, Finanzwirtschaft, International Strategy, and Organization from 2011 to 2015. This four-year program equipped her with foundational knowledge in business management and strategy.
Early Education in Entrepreneurship and Management
Tsvetelina Berova attended the National School in Finance and Business in Sofia, Bulgaria, from 2006 to 2011. She studied Entrepreneurship and Management, which laid the groundwork for her future academic and professional pursuits in the finance and banking sectors.
Skills in Banking Systems and Process Optimization
Tsvetelina Berova possesses solid knowledge of GEBOS/RACON systems, which are essential for banking operations. She has actively contributed to the optimization of business processes in collaboration with various product departments, enhancing operational efficiency within Raiffeisen Bank International.
Involvement in Agile Transformation
As a member of the pilot team for agile transformation at the Head Office Operations of Raiffeisen Bank International, Tsvetelina Berova played a role in implementing agile methodologies. This initiative aimed to improve flexibility and responsiveness within the organization.