Vitold Sanotskyy
About Vitold Sanotskyy
Vitold Sanotskyy serves as the Deputy Chief of Staff at Raiffeisen Bank International AG, where he applies his expertise in behavioral economics to digital banking innovation. He has a diverse background in customer experience and digital analytics, with previous roles at both Raiffeisen Bank and UniCredit Bank Austria AG.
Work at Raiffeisen Bank International
Vitold Sanotskyy currently serves as Deputy Chief of Staff at Raiffeisen Bank International AG, a position he has held since 2024. In this role, he focuses on enhancing operational efficiency and strategic initiatives within the bank. Prior to this, he worked as the Customer Experience Lead at the Digital Bank division from 2020 to 2024, where he was responsible for improving customer interactions and satisfaction. Additionally, he founded and served as CEO of an internal startup named 'Nicole' from 2019 to 2020, demonstrating his entrepreneurial skills within the banking sector.
Education and Expertise
Vitold Sanotskyy has a strong educational background in economics and business. He earned a Master's degree in Economics from the University of Vienna, studying from 2011 to 2014. He furthered his education at Stanford University Graduate School of Business, where he completed the Executive Education program and achieved the Stanford LEAD Professional Certificate from 2020 to 2021. His expertise includes behavioral economics, particularly as it applies to digital banking innovation, which informs his work in enhancing customer experiences in the financial sector.
Background in Digital Banking
Before his tenure at Raiffeisen Bank International, Vitold Sanotskyy worked at UniCredit Bank Austria AG as a Digital Analytics Manager from 2015 to 2018. In this role, he led product ownership for the group website across nine countries in Central and Eastern Europe. His experience also includes a brief internship at UniCredit Bank Austria AG in 2014. This diverse background in digital banking and analytics has equipped him with the skills necessary to drive innovation and improve customer engagement in his current roles.
Achievements in Customer Experience
Throughout his career, Vitold Sanotskyy has developed frameworks for data-driven decision-making that have been implemented in the retail divisions of both Raiffeisen Bank International and UniCredit CEE. He has worked closely with development teams and UI/UX designers to enhance customer experiences across digital platforms, ensuring that user needs are met effectively. His contributions have significantly impacted how these organizations approach customer engagement in the digital age.