Zeljko Mitrovic, MSc
About Zeljko Mitrovic, MSc
Zeljko Mitrovic, MSc, is a Delivery Manager and Co-Tribe Lead in Retail Customer Engagement at Raiffeisen Bank International AG, where he has worked since 2022. He has a strong background in IT consultancy, particularly in the banking and food retail sectors, and holds a Master of Science in Business Management.
Current Role at Raiffeisen Bank International
Zeljko Mitrovic currently serves as Delivery Manager and Co-Tribe Lead for Retail Customer Engagement at Raiffeisen Bank International AG. He has held this position since 2022, overseeing the delivery of projects and initiatives within the retail sector. His role involves managing teams and ensuring that customer engagement strategies are effectively implemented. He has been instrumental in applying agile methodologies to enhance operational efficiency.
Previous Experience at Raiffeisen Bank International
Prior to his current role, Zeljko Mitrovic worked at Raiffeisen Bank International AG in various capacities. He served as a Senior IT Consultant focused on Regulatory Reporting from 2018 to 2019. Following this, he held the position of Senior Data Consultant from 2019 to 2022. His work involved regulatory compliance and data management within the banking sector.
Experience at REWE International AG
Zeljko Mitrovic worked as an IT Consultant at REWE International AG from 2015 to 2017. During his tenure, he focused on IT solutions within the food retail sector, gaining experience in Master Data Management and Electronic Data Interchange (EDI). His contributions supported the operational needs of the organization.
Educational Background
Zeljko Mitrovic has a solid educational foundation in Information Technology and Business Management. He studied at BSIT Mollardgasse, where he achieved a Diplom in Information Technology from 2000 to 2004. He later attended Alpen-Adria-Universität Klagenfurt, earning a Master of Science (MSc) in Business Management from 2015 to 2017. His education has equipped him with a comprehensive understanding of both technical and managerial aspects of the IT industry.
Certifications and Skills
Zeljko Mitrovic possesses a range of certifications in IT and management frameworks, including Scrum (Product Owner & Master), IREB, ITIL, IPMA, and ISO27000. He has extensive experience in implementing agile methodologies such as Scrum and Kanban. His technical skills include software development and architecture using VB.NET, SQL, and Oracle, alongside a strong background in data consultancy, particularly in cloud environments like AWS.