Andrew Trajano
About Andrew Trajano
Andrew Trajano is a Training Manager with extensive experience in training and customer service roles. He has worked at Rainmaker since 2009 and has held various positions in the industry since 2003.
Current Role as Training Manager
Andrew Trajano has been serving as the Training Manager at Rainmaker since 2009. In this role, he is responsible for developing and implementing training programs that enhance employee skills and performance. His tenure at Rainmaker spans over 15 years, indicating a strong commitment to the organization and its workforce development initiatives. He operates from Campbell, California, where he focuses on creating effective training strategies tailored to the needs of the company.
Previous Experience at Rainmaker
Before his current position, Andrew Trajano worked at Rainmaker as an Account Supervisor from 2008 to 2009. His role involved overseeing account management and ensuring client satisfaction. This experience contributed to his understanding of customer needs and operational processes, which he later applied in his training management role.
Experience at Sykes
Andrew Trajano worked at Sykes from 2004 to 2008, where he held positions as a Field Service Representative (FSR) and Technical Trainer. Over the course of four years, he gained valuable experience in customer service and technical training, which equipped him with the skills necessary for his future roles in training and management.
Education at University of the Philippines
Andrew Trajano earned his Bachelor of Science degree from the University of the Philippines, completing his studies from 1994 to 2000. This educational background provided him with a solid foundation in his field, contributing to his professional development and career progression.
Career at Concentrix
Since 2013, Andrew Trajano has been working at Concentrix as a Service Delivery Process Executive (SDPE). His role at Concentrix has lasted for over 11 years, where he continues to apply his expertise in service delivery and process management.