Patricia Munoz
About Patricia Munoz
Patricia Munoz is a Salesforce Administrator at Raistone, where she has worked since 2022, focusing on system maintenance, user support, and workflow improvements. She is bilingual in English and Spanish and has extensive experience in Salesforce administration and customer service.
Work at Raistone
Patricia Munoz has been serving as a Salesforce Administrator at Raistone since 2022. In this role, she establishes and implements best practices for system maintenance, security, improvements, data integrity, duplicates, and backups. She provides support to over 200 Salesforce users worldwide, acting as the primary point of contact for end-user support. Munoz enhances user experience by implementing improvements to workflow automations through Process Builder and makes recommendations on tools and third-party applications to improve user experiences and efficiencies.
Previous Experience at Power & Tel
Prior to her current position, Patricia Munoz worked at Power & Tel from 2018 to 2022 as a Salesforce CRM Administrator and Business Analyst. She provided support for Salesforce users and translated business processes into technical requirements. Munoz managed dashboards, reports, forms, templates, workflows, and approvals, while also creating and maintaining custom objects. Additionally, she worked as a Quotation Coordinator at Power & Tel from 2017 to 2018.
Education and Expertise
Patricia Munoz obtained her Bachelor's degree in Contabilidad from Universidad Rafael Belloso Chacín, studying from 1996 to 2001. She possesses strong financial aptitude and quantitative analytical skills, supported by her experience in accounting and bookkeeping. Munoz stays current with Salesforce releases and documentation, ensuring she provides new functionalities and solutions as needed.
Training and Communication Skills
In her role, Patricia Munoz writes, creates, develops, and narrates training videos to enhance team proficiency in Salesforce usage. She is fluent in both spoken and written English and Spanish, which aids her acute customer service and communication skills. Munoz customizes reporting and dashboards for various teams and provides training on report generation.
Collaboration with Stakeholders
Patricia Munoz collaborates with department managers and vice-presidents to plan and execute requests for changes to Salesforce. She interacts with Accountants, Attorneys, Contractors, and other professionals to ensure project completion and superior customer service. Her role involves attending meetings with key stakeholders to gather and document user requirements.