Blake Morton
About Blake Morton
Blake Morton is a Customer Success Manager currently working at Raken in Carlsbad, California. He has a background in customer experience and sales support, with previous roles at Pipeline Oil and Gas, DUCHATEAU, and The Grand Del Mar.
Current Role at Raken
Blake Morton has held the position of Customer Success Manager at Raken since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing international sales inquiries, which total approximately $3 million annually. Morton is also involved in updating standard operating procedures to streamline the onboarding process for new team members, contributing to the overall efficiency of the customer success team.
Previous Experience at Pipeline Oil and Gas
Prior to his current role, Blake Morton worked as a Sales Support Manager at Pipeline Oil and Gas from 2015 to 2016 in the Greater San Diego Area. During his tenure, he focused on managing expense reduction strategies to minimize freight costs associated with outbound orders. This experience provided him with valuable insights into cost management and operational efficiency within the oil and gas sector.
Experience at DUCHATEAU
Blake Morton served as the Customer Experience Manager at DUCHATEAU from 2016 to 2020, also in the Greater San Diego Area. In this position, he was responsible for overseeing customer interactions and ensuring a positive experience. His role involved implementing strategies to enhance customer satisfaction and loyalty, which contributed to the company's reputation in the market.
Background in Hospitality at The Grand Del Mar
Before transitioning to customer success roles, Blake Morton worked as a Guest Services Manager at The Grand Del Mar from 2010 to 2015. This position allowed him to develop strong customer service skills in a luxury hospitality environment. He managed guest relations and ensured that guests received high-quality service during their stay, which laid the foundation for his later roles in customer experience and success.
Education and Academic Qualifications
Blake Morton studied Business Administration at California State University San Marcos, where he completed his degree from 2008 to 2011. Prior to that, he earned an Associate's degree in Business Administration and Management from Grossmont College, studying from 2005 to 2007. His academic background has equipped him with essential knowledge and skills applicable to his roles in customer success and management.