Carolina Manos
About Carolina Manos
Carolina Manos serves as the Customer Success Team Manager at Raken since 2022 and co-founded Alien Dog Campground in Joshua Tree, California in 2021. She has a diverse background in customer success, operations, and leadership across various industries, including insurance and banking.
Work at Raken
Carolina Manos has been serving as the Customer Success Team Manager at Raken since 2022. In this role, she operates remotely and is responsible for overseeing the customer success team, focusing on enhancing client relations and ensuring customer satisfaction. Her expertise in scaling teams and improving client interactions is integral to her position at Raken.
Education and Expertise
Carolina Manos has a diverse educational background. She completed a course in Strategic Account Management and Account Management at RAIN Group in 2019. Additionally, she attended Maxwell Leadership Workshops, where she studied Transformational Leadership and Management in 2015. Carolina is also currently enrolled in a Dale Carnegie Management course, focusing on sales strategies. Her studies in Advertising at Universidad Jorge Tadeo Lozano from 2005 to 2009 further complement her professional skills.
Background
Carolina Manos has a strong background in customer success and operations, transitioning from the insurance and banking sectors to leadership roles in technology and customer experience. She has held various positions, including Director of Customer Experience at SmartFinancial and Director of Operations at Community Phone. Her experience spans multiple industries, showcasing her adaptability and leadership capabilities.
Achievements
Carolina co-founded Alien Dog Campground in Joshua Tree, California, in 2021, merging hospitality with outdoor experiences. She has also held significant roles in the insurance industry, including Branch Manager and District Manager at Adriana's Insurance Services. Her career reflects a consistent focus on improving client relations and operational efficiency across various organizations.