Jack England
About Jack England
Jack England is a Customer Success Support Manager at Raken, where he focuses on maximizing customer lifetime value and expanding business opportunities. He has a diverse background in customer service and sales, having worked at companies such as Peloton Interactive and Total Quality Logistics.
Work at Raken
Jack England serves as the Customer Success Support Manager at Raken, a role he has held since 2022. In this position, he focuses on maximizing customer lifetime value by effectively managing accounts and facilitating upgrades and additional licenses. Jack employs various communication channels, including webinars and chat, to enhance customer success and satisfaction.
Previous Experience
Before joining Raken, Jack England worked at Peloton Interactive as a Field Sales Specialist from 2019 to 2022 in Carlsbad, California. Prior to that, he was a Logistics Account Executive at Total Quality Logistics for 10 months in 2018, based in the Portland, Oregon Area. His early career included a role as a Fundraising Intern at Camp Yakety Yak in 2016 and as a Customer Service Representative in the Athletic Ticket Department at the University of Oregon from 2015 to 2018.
Education and Expertise
Jack England earned a Bachelor’s Degree in Planning, Public Policy, and Management from the University of Oregon, completing his studies from 2014 to 2018. His educational background provides a foundation for his expertise in customer success and account management, enabling him to effectively engage with clients and enhance their experience.
Customer Success Strategies
In his current role, Jack England actively seeks referrals from existing customers to expand business opportunities across different divisions. His strategies are centered around building strong relationships with clients and ensuring they receive the necessary support to maximize their use of Raken's services.