Jay Pipho
About Jay Pipho
Jay Pipho serves as the Director of Customer Success at Raken, where he has worked since 2021. He has a solid background in customer success and operations, with previous roles at ReviewBuzz and Best Buy.
Current Role at Raken
Jay Pipho serves as the Director of Customer Success at Raken, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that clients receive the support they need to succeed. His responsibilities include overseeing the customer success team and implementing strategies that align with the company's goals. Raken is located in Carlsbad, California, where Pipho continues to contribute to the company's growth and customer engagement.
Previous Experience at Raken
Before becoming the Director of Customer Success, Jay Pipho worked at Raken as the Customer Success Team Manager from 2019 to 2021. During his tenure, he was responsible for managing customer relationships and ensuring that clients received the necessary support. His experience in this role laid the groundwork for his current position, allowing him to build on his knowledge of customer needs and expectations.
Experience at ReviewBuzz
Jay Pipho was employed at ReviewBuzz as the Client Services Manager from 2014 to 2019. In this capacity, he managed client relationships and worked to improve service delivery. His five years at ReviewBuzz provided him with valuable insights into client management and service excellence, which he later applied in his roles at Raken.
Background in Operations at Best Buy
Prior to his roles in customer success, Jay Pipho worked at Best Buy as an Operations Supervisor from 2006 to 2014. His eight years in this position involved overseeing daily operations and ensuring efficient processes. This experience contributed to his strong foundation in operational management and process improvement.
Skills and Expertise
Jay Pipho has a strong background in building processes for both established businesses and startups. He is recognized for his communication skills and his ability to adapt to the changing landscapes of the startup world. His commitment to team success is evident in his fully invested approach to the teams he leads, demonstrating a focus on achieving collective goals.