Monica Parada
About Monica Parada
Monica Parada is a Key Accounts Customer Success Manager at Raken, where she has worked since 2022. She has extensive experience in customer success roles, including positions at Zego and PayLease over several years.
Current Role at Raken
Monica Parada serves as the Key Accounts Customer Success Manager at Raken. She has been in this role since 2022, contributing to the company's customer success initiatives. Based in Carlsbad, California, she focuses on managing key accounts and ensuring customer satisfaction.
Previous Experience at Zego
Prior to her current position, Monica worked at Zego (Powered by PayLease) as a Senior Client Success Advocate from 2021 to 2022. During her tenure, she was responsible for enhancing client relationships and providing support to ensure successful adoption of the company's services. She also held the position of Client Success Advocate at Zego from 2019 to 2021, where she further developed her expertise in client management.
Career at PayLease
Monica's career at PayLease spans several roles over multiple years. She began as a Lead Qualifier from 2014 to 2015, followed by positions as Client Account Representative from 2016 to 2018, and Client Success Specialist from 2018 to 2019. She also served as an On-Boarding & Training Specialist for a brief period in 2015. Her roles at PayLease involved various aspects of client engagement and support.
Professional Background
Monica Parada has a robust background in customer success and client management, primarily within the technology and financial services sectors. Her experience includes direct client interaction, onboarding, training, and account management. This diverse experience has equipped her with the skills necessary to excel in her current role.