Thiago Nascimento
About Thiago Nascimento
Thiago Nascimento serves as the Vice President of Customer Success at Raken, a position he has held since 2020. With over a decade of experience in customer-centric roles, he specializes in technical account management and the development of customer success strategies.
Current Role at Raken
Thiago Nascimento serves as the Vice President of Customer Success at Raken, a position he has held since 2020. Based in Carlsbad, California, he has been instrumental in leading customer success initiatives for the past four years. His role involves overseeing customer engagement strategies and ensuring that clients receive optimal support and resources throughout their journey with the company.
Previous Experience at Raken
Before his current role, Thiago Nascimento held multiple positions at Raken, including Senior Director of Customer Success from 2019 to 2020 and Director of Customer Success from 2014 to 2018. In these roles, he focused on enhancing customer satisfaction and developing strategies to improve service delivery. His tenure at Raken has contributed to the company's customer-centric approach.
Professional Background
Thiago Nascimento has over a decade of experience in customer success and account management. He previously worked at LocalStack, Inc. as a Marketing Manager and at Mogl as a Customer Success Manager. His early career included an internship as an Account Manager at DEPARTURE. This diverse background has equipped him with a comprehensive understanding of customer needs and business operations.
Education and Certifications
Thiago Nascimento studied at San Diego State University, where he earned a Bachelor of Arts in Journalism and Media Studies with a Minor in Sociology. He furthered his education at the University of California, Irvine Division of Continuing Education, completing a Customer Experience Certificate Program. Additionally, he obtained a Digital Marketing Strategy Certificate from the Online Digital Marketing Institute.
Expertise in Customer Success
Thiago Nascimento specializes in technical account management, account development, and creating customer success playbooks. He has a strong background in recruiting and training teams for customer success roles and is skilled in strategic planning and execution of customer success initiatives. His expertise supports the development of customer lifecycle journeys that enhance client satisfaction and retention.