Alice Farrant
About Alice Farrant
Alice Farrant is the Team Lead of Customer Support at Rakuten Advertising, where she has worked since 2021. She has extensive experience in customer support and marketing, having held various roles in companies such as Bozboz and Crunch Accounting.
Current Role at Rakuten Advertising
Alice Farrant currently serves as the Team Lead for Customer Support at Rakuten Advertising. She has held this position since 2021, focusing on enhancing client experiences and managing support projects. Her role involves overseeing customer support operations and ensuring that the team meets the needs of clients effectively.
Previous Experience at Rakuten Advertising
Alice Farrant has extensive experience at Rakuten Advertising, where she worked in various capacities. She was a Senior Customer Support Specialist from 2018 to 2021, and prior to that, she served as a Launch and Support Coordinator from 2017 to 2018. In these roles, she specialized in technical writing related to affiliate, attribution, and display advertising.
Background in Email Marketing and Project Management
Before her tenure at Rakuten Advertising, Alice worked at Bozboz as an Email Marketing Specialist for one year in Brighton. She also gained experience as a Campaign Coordinator and Online Marketing Assistant at Crunch Accounting, where she focused on project management and client experience.
Education and Academic Background
Alice Farrant studied at the University of Brighton, where she earned a BA (Hons) in Cultural and Historical Studies with a classification of 2:1. Her studies spanned from 2005 to 2008, providing her with a strong academic foundation that complements her professional experience.
Passion for Customer Support Development
Alice is passionate about continual development in the field of customer support. She emphasizes the importance of enhancing client interactions and improving support processes, which aligns with her current role as Team Lead at Rakuten Advertising.