Keyur Shah
About Keyur Shah
Keyur Shah serves as the Head of Customer Support at Rakuten Advertising, where he has worked since 2022. He has extensive experience in customer support roles, including previous positions as Sr. Director and VP of Customer Support at the same company, and has a background in marketing.
Current Role at Rakuten Advertising
Keyur Shah serves as the Head of Customer Support at Rakuten Advertising, a position he has held since 2022. In this role, he oversees the customer support operations and is responsible for ensuring high levels of customer satisfaction. His leadership focuses on improving service delivery and enhancing customer experiences.
Previous Experience at Rakuten Advertising
Prior to his current role, Keyur Shah worked at Rakuten Advertising in various capacities. He served as the Senior Director of Customer Support for seven months in 2017 and then as the Vice President of Customer Support from 2018 to 2022. During his tenure, he led operational transformation efforts that resulted in significant business process improvements and implemented automation strategies that enhanced key performance indicators in customer support.
Early Career Background
Keyur Shah began his career as an Administrative Assistant at DBE Electric, Inc. in 2005, where he worked for six months. He also gained experience as a Marketing Intern at Simon and Schuster in 2006 for two months. These early roles provided him with foundational skills in administration and marketing.
Education in Marketing
Keyur Shah earned a Bachelor's Degree in Marketing from the City University of New York-York College, completing his studies from 2003 to 2007. This educational background equipped him with essential marketing knowledge that he has applied throughout his career.
Customer Support Expertise
Keyur Shah has a strong track record in customer support, focusing on fostering customer loyalty and retention. His effective customer-facing interactions have contributed to improved customer relationships and satisfaction. He has consistently worked on enhancing support processes to better serve clients.