Rich Kim
About Rich Kim
Rich Kim is a Senior Network Quality Compliance Analyst at Rakuten Advertising, where he has worked since 2022. He has a background in IT support and compliance, with previous experience at Apple and DialogTech, and holds a Bachelor's Degree in Arts from Purdue University.
Current Role at Rakuten Advertising
Rich Kim serves as a Senior Network Quality Compliance Analyst at Rakuten Advertising, a position he has held since 2022. In this role, he focuses on ensuring compliance with network quality standards and develops inventive solutions to complex software and application issues. His work supports high-level professionals by enhancing operational efficiency and maintaining high-quality service delivery.
Previous Experience at Rakuten Advertising
Prior to his current role, Rich Kim worked at Rakuten Advertising in various capacities. He served as a Senior Customer Support Analyst for nine months in 2017 and as a Network Quality Compliance Analyst from 2018 to 2022. His experience in these roles involved addressing customer needs and ensuring network quality, contributing to the overall success of the organization.
Career Background at Apple
Rich Kim began his career at Apple, where he worked as a Genius and later as a Genius Admin from 2006 to 2014. During his six years in Chicago, Illinois, he provided technical support and customer service, gaining valuable experience in IT solutions and customer engagement. His time at Apple laid the foundation for his subsequent roles in technology and compliance.
Education and Expertise
Rich Kim earned a Bachelor's Degree in Arts with a focus on Photography and Related Media from Purdue University, studying from 2001 to 2006. His educational background complements his technical skills and problem-solving abilities in IT. He is known for researching current innovations in Mac and PC technology, which informs his approach to enhancing IT solutions.
Role at DialogTech
Rich Kim worked at DialogTech as a Customer Success Specialist from 2014 to 2017. In this role, he focused on ensuring customer satisfaction and success, leveraging his technical knowledge to assist clients effectively. His experience at DialogTech further developed his skills in customer relations and technical support.