Brittany Sjolie
About Brittany Sjolie
Brittany Sjolie is a Call Center Representative with extensive experience in customer service roles across various companies. She has consistently achieved high quality assurance scores and maintains a strong focus on customer satisfaction.
Work at Rally Health
Brittany Sjolie has been employed at Rally Health as a Call Center Representative since 2020. In this role, she is responsible for handling customer inquiries and providing support to ensure customer satisfaction. She has consistently demonstrated strong performance metrics, including maintaining a personal Net Promoter Score (NPS) of 90%. Her focus on empathetic communication and proactive issue resolution contributes to her success in this position.
Previous Experience in Customer Service
Prior to her current role, Brittany Sjolie worked at Monzo Bank as a Customer Operations representative from 2019 to 2020. She also served as a Call Center Representative, achieving quality assurance scores of 90% or higher. Her experience extends to the United States Postal Service, where she worked as a PSE Clerk for three months in 2018, and at Lowe's Companies, Inc. as a Customer Service Representative for three years from 2014 to 2017.
Background in Operations and Administration
Brittany Sjolie has a diverse background that includes roles in operations and administration. She worked as a Scale Operator at Republic Services from 2017 to 2018 and as an Administrative Assistant at Kohl's Department Stores from 2011 to 2014. These positions have equipped her with skills in customer interaction and operational efficiency.
Education and Training
Brittany Sjolie studied at the College of Southern Nevada, focusing on Secondary Education and Teaching from 2007 to 2009. This educational background has provided her with foundational knowledge and skills that support her professional roles in customer service and operations.