Joe Giordano
About Joe Giordano
Joe Giordano is a Consumer Support Supervisor at Rally Health in Las Vegas, Nevada, where he has worked since 2019. He holds a Bachelor of Business Administration from the University of Cincinnati College of Business and an Associate of Arts from UC Clermont College.
Work at Rally Health
Joe Giordano has been serving as a Consumer Support Supervisor at Rally Health since 2019. In this role, he manages a team of 18 work-from-home members, overseeing scheduling and payroll. He focuses on enhancing customer experience by training and coaching team members. Giordano also creates contests, rewards, and activities aimed at boosting agent engagement and productivity. He plays a crucial role in developing resources and managing performance during new product launches. Additionally, he facilitates weekly team meetings to discuss goals, successes, and areas for improvement.
Education and Expertise
Joe Giordano studied at the University of Cincinnati College of Business, where he earned a Bachelor of Business Administration (BBA) with a focus on Operations Management from 2015 to 2016. Prior to that, he attended UC Clermont College, achieving an Associate of Arts (AA) in English/Language Arts Teacher Education from 2012 to 2014. His educational background provides him with a solid foundation in business operations and communication skills, which he applies in his current role.
Background
Before joining Rally Health, Joe Giordano held various positions that contributed to his professional development. He worked as a Student Tutor/Teaching Assistant at the University of Cincinnati from 2014 to 2016, where he supported students in their academic pursuits. He then transitioned to Bosch as a Process Engineer from 2016 to 2017, gaining experience in engineering processes. Giordano also served as an Area Manager at Amazon from 2018 to 2019, where he managed operations in the Las Vegas area.
Achievements
In his role at Rally Health, Joe Giordano has successfully implemented strategies to enhance team productivity and engagement. He has developed resources that support operations during new product launches, demonstrating his ability to manage performance effectively. His initiatives in training and coaching have contributed to improved customer experience within the support team. Giordano's leadership in facilitating team meetings has fostered a culture of communication and continuous improvement.