Jonathan Norton
About Jonathan Norton
Jonathan Norton is a Consumer Support and Live Chat Specialist at Rally Health, where he has worked since 2020. He has a background in customer relations and technical support, with previous roles at Frontier Airlines and Rise Broadband, and holds a Bachelor's degree in Cybersecurity from Grand Canyon University.
Work at Rally Health
Jonathan Norton has been employed at Rally Health as a Consumer Support and Live Chat Specialist since 2020. In this role, he utilizes online chat platforms to enhance customer support experiences. His responsibilities include addressing customer inquiries and providing assistance through live chat, ensuring that customer needs are met effectively.
Previous Experience in Customer Support
Before joining Rally Health, Jonathan Norton worked at Frontier Airlines as a Customer Relations and Social Media Specialist from 2018 to 2019 for eight months. He effectively utilized social media to address and resolve customer complaints. Additionally, he served as a Technical Support Representative at Rise Broadband from 2019 to 2020 for seven months, where he developed skills in troubleshooting technical issues over the phone.
Education and Expertise
Jonathan Norton studied Cybersecurity at Grand Canyon University, where he earned a Bachelor of Science degree from 2017 to 2022. His educational background has equipped him with knowledge relevant to technical support and customer service roles. He possesses expertise in using online chat platforms, which he applies in his current position to improve customer interactions.
Background in Technical Support
Jonathan Norton has a background in technical support, having worked as a Technician at Office Depot in 2018 for four months. His experience in this role contributed to his ability to troubleshoot technical issues and provide effective customer service. This foundation supports his current work in consumer support and live chat.
Customer Interaction Skills
Jonathan Norton is known for maintaining a positive attitude and a brand-focused approach in customer interactions. His ability to engage with customers effectively contributes to a supportive environment, enhancing the overall customer experience in his roles.