Marcel Martorana
About Marcel Martorana
Marcel Martorana serves as the Customer Service Team Lead at Rally Health in Las Vegas, Nevada, a position he has held since 2019. He has a diverse background in customer service and support roles across various companies, including previous positions at MZ and Publix Super Markets.
Work at Rally Health
Marcel Martorana has been serving as the Customer Service Team Lead at Rally Health since 2019. In this role, he oversees customer service operations and leads a team to ensure high-quality support for clients. Prior to this position, he worked as a Real Appeal Consumer Support Representative from 2018 to 2019, where he provided assistance to consumers using the Real Appeal program. Additionally, he briefly held the role of Quality Assurance Analyst at Rally Health in 2019, focusing on maintaining service quality.
Previous Employment Experience
Before joining Rally Health, Marcel Martorana gained experience in various customer service roles. He worked at MZ as a Customer Support representative from 2017 to 2018. Earlier in his career, he was employed at Publix Super Markets as a Cashier for eight months in 2010. He also worked at IKEA Group as a Cashier Customer Service from 2016 to 2017. His experience includes a two-year tenure as a Security Supervisor at Cambridge Security Services Corp and two years as a Security Officer at Valor Security Services.
Education and Expertise
Marcel Martorana studied Engineering at Broward College from 2015 to 2017. His educational background provides a foundation for his analytical skills and problem-solving abilities, which are essential in customer service and team leadership roles. While specific achievements during his studies are not detailed, his education contributes to his expertise in managing customer interactions and team dynamics.
Career Timeline
Marcel Martorana's career spans various roles in customer service and security. He began working in customer service at Publix Super Markets in 2010, followed by positions at Valor Security Services and Cambridge Security Services Corp. He transitioned to customer support roles at IKEA Group and MZ before joining Rally Health in 2018. His progression to Customer Service Team Lead reflects his growth and experience in the field.