Jonathan Brown
About Jonathan Brown
Jonathan Brown is a Customer Success Specialist at RangeForce in Basingstoke, England, where he has worked since 2022. He has extensive experience in client relationship management across various sectors, including IT, Insurance, and Gas.
Work at RangeForce
Jonathan Brown has been employed at RangeForce as a Customer Success Specialist since 2022. In this role, he focuses on nurturing relationships with clients, ensuring their needs are met, and maximizing their potential through effective communication strategies. His work is centered in Basingstoke, England, where he has contributed to the company's commitment to customer satisfaction.
Previous Experience in Customer Success
Before joining RangeForce, Jonathan held various positions that contributed to his expertise in customer success. He worked at Voyager Recruitment Software as a Project Manager from 2019 to 2022 and briefly served as a Customer Success Manager in 2019. Additionally, he spent three years at A-Plan Insurance as a Customer Success Manager, where he developed skills in client retention and relationship management.
Project Management Background
Jonathan has a solid background in project management, having worked as a Project Manager at Ikiru People from 2020 to 2022 and at Voyager Recruitment Software from 2019 to 2022. His experience in these roles has equipped him with the ability to deliver complex SaaS solutions to international clients, ensuring projects are completed efficiently and effectively.
Education and Expertise
Jonathan studied at the University of Winchester, where he earned a BA (Hons) in Sports Science from 2003 to 2007. His educational background, combined with extensive experience in customer success and project management, has enabled him to specialize in building strong client relationships across various sectors, including IT, Insurance, and Gas.
Career in Complaints Management
Jonathan has also worked in complaints management, serving as a Complaints Manager at Capita from 2017 to 2019 and at The AA from 2014 to 2017. These roles have further developed his skills in client communication and satisfaction, contributing to his overall effectiveness in customer success.