Stephen Seaward
About Stephen Seaward
Stephen Seaward is a Tier 1 Support Specialist currently employed at RangeForce in the United Kingdom. He has a background in IT support and sales, with previous roles at Tech Mahindra, Convergys, and House of Fraser, and holds qualifications in E-Media and Information Technology.
Work at RangeForce
Stephen Seaward has been employed at RangeForce as a Tier 1 Support Specialist since 2021. In this role, he provides practical assistance to system users through remote support software tools. His responsibilities include enhancing user experience and resolving issues effectively, contributing to the overall efficiency of the support team.
Previous Employment Experience
Before joining RangeForce, Stephen Seaward worked at Tech Mahindra as First Line Support from 2018 to 2021. He spent three years in this role, based in Belfast City, Northern Ireland. Prior to that, he was a Sales Associate at Convergys for one year and a Sales Assistant at House of Fraser for seven years, both positions also located in Belfast.
Education and Expertise
Stephen Seaward studied at Northern Regional College, where he earned a BTEC National Diploma in E-Media from 2006 to 2008. He also attended Hazelwood Integrated College, achieving a GNVQ in Information Technology from 2000 to 2006. His educational background provides a solid foundation for his understanding of ITIL processes, which are essential for managing IT service delivery.
Professional Skills
Stephen Seaward has a proven track record of employing best business practices to improve efficiency and reduce operating costs while increasing performance. His comprehensive understanding of ITIL processes allows him to effectively manage IT service delivery, ensuring that user needs are met promptly and efficiently.