Bill Gilleran
About Bill Gilleran
Bill Gilleran is a Datadog Engineer currently working at RapDev.io in Boston, Massachusetts. He has a diverse background in customer support and technical roles, with previous positions at Connected2Fiber, LogMeIn, and Boston Private Bank.
Current Role at RapDev
Bill Gilleran currently serves as a Datadog Engineer at RapDev.io, a position he has held since 2022. In this role, he focuses on leveraging Datadog's monitoring and analytics capabilities to enhance system performance and reliability. His work contributes to the company's commitment to providing high-quality technology solutions.
Previous Experience at Connected2Fiber
Bill Gilleran worked at Connected2Fiber in various roles from 2018 to 2022. He began as a Customer Support Engineer, then transitioned to Senior Customer Support Engineer, and later served as a DevOps Engineer. His tenure at Connected2Fiber spanned four years, during which he developed expertise in customer support and DevOps practices.
Career at LogMeIn
Gilleran's experience at LogMeIn included roles as a Technical Support Representative and a Technical Account Manager from 2016 to 2018. His responsibilities involved providing technical assistance and managing client accounts, which helped him build a strong foundation in customer service and technical support.
Educational Background
Bill Gilleran has a diverse educational background. He studied at Western New England College, earning a Bachelor of Arts in Communication from 2006 to 2010. He also attended Northeastern University, where he studied Accounting and Finance in 2013. Additionally, he completed several programs at General Assembly, including Javascript Development and Visual Design, further enhancing his skills in technology and design.
Early Career and Other Roles
Before his roles in technology, Bill Gilleran worked at Bank of America as a Professional Teller from 2011 to 2012 and at Boston Private Bank as a Client Service Representative from 2013 to 2014. He also served as a Tech Support Analyst at Bullhorn from 2014 to 2016. These positions contributed to his customer service and technical support skills.