Shakara W.
About Shakara W.
Shakara W. is an Associate ServiceNow Engineer at RapDev.io, with a diverse background in healthcare and technology. She has transitioned from roles in patient care to IT, showcasing her adaptability and commitment to continuous learning.
Work at RapDev
Shakara W. has been employed at RapDev.io as an Associate ServiceNow Engineer since 2022. In this role, she focuses on implementing and optimizing ServiceNow solutions to support business growth. Her work involves mastering agile methodologies and applying them to various projects that utilize different ServiceNow products. This position marks a significant step in her transition from a healthcare background to a technology career.
Previous Employment History
Prior to her current role, Shakara W. held several positions in various organizations. She worked at Wells Fargo as a Bank Teller for five months in 2012 and served as an Assistant Manager at Charming Charlie for three months in 2011. Her experience in healthcare includes roles as a Patient Care Technician at Virtua Health from 2012 to 2015, a Phlebotomist at the U.S. Department of Veterans Affairs from 2015 to 2018, and a Telehealth Clinical Analyst/Software Asset Manager at the same department from 2018 to 2022. Additionally, she has worked as a Tour Guide at Seton Hall University and as a Clerical Office Worker at SDM & Associates, Inc.
Education and Expertise
Shakara W. has a diverse educational background. She studied Registered Nursing at Seton Hall University from 2007 to 2010. She later pursued an Associate's degree in Computer Science at Montgomery County Community College, which she is expected to complete in 2024. Additionally, she achieved a Medical/Clinical Assistant certification from ASI Career Institute in 2012. Her education supports her expertise in ITIL, ITSM, ITOM, and ITAM, particularly in hardware and software asset management.
Skills Development
Shakara W. is actively developing her skills in JavaScript, aiming to become an expert in the programming language. Her commitment to continuous learning is evident in her transition from healthcare to technology, where she combines her technical knowledge with strong communication and organizational skills. This combination enhances her effectiveness as a team leader and collaborator in her current role.
Career Transition
Shakara W. has successfully transitioned from a healthcare-focused career to a full-time role in technology. This shift demonstrates her adaptability and passion for learning new skills. Her background in healthcare, combined with her technical training, positions her uniquely in the technology sector, allowing her to apply her diverse experiences to her current role in ServiceNow engineering.