Rob Otoka 📊🤔🙌📈
About Rob Otoka 📊🤔🙌📈
Strategic team leader with deep expertise in global customer engagement (CX), professional services, Voice of Customer (VoC), operations scale and execution, and program management (PMP®). Experience in SaaS FinTech, cybersecurity, geospatial data, and software integration efforts for Fortune 500 companies (for $10K - $1M+ projects). Specialties: * Business transformation in pre and post-IPO environments * Global Customer Operations and Program Management * Voice of Customer (VoC) program creation and management * Data analytics, Forrester® Customer Experience Index (CXi), and Net Promoter Score (NPS) Vertical & domain expertise includes: High Tech, Cybersecurity, Energy (Oil and Gas), Geospatial, Mapping, Legal, Healthcare, Automotive, and Financial. Major customers include Atlantic Healthcare, Sunoco, AirProducts, Nielsen, SurveyMonkey (GetFeedback), and Jive.