Krista Payne
About Krista Payne
Krista Payne serves as the Enterprise Customer Success Manager at Rapid, where she has worked since 2023. She has a background in Business Administration and extensive experience in customer success roles across various companies.
Work at RapidAPI
Krista Payne has been serving as an Enterprise Customer Success Manager at RapidAPI since 2023. In this role, she focuses on enhancing customer satisfaction and project completion speed through effective relationship building and engagement. Krista plays a crucial role in identifying and developing new business opportunities within customer accounts. Her responsibilities include collaborating with internal teams to improve the solution footprint for customers and acting as a customer advocate by ensuring that product feedback is communicated to relevant internal stakeholders.
Previous Experience in Customer Success
Before her current position at RapidAPI, Krista Payne worked as a Customer Success Manager at SmartBear Software from 2015 to 2021. During her six years at SmartBear, she developed skills in customer engagement and success strategies. Prior to that, she held the role of Account Manager at RapidAPI from 2021 to 2023, where she continued to build on her customer management expertise. Krista also has experience as a Sales Executive at SOURCEntra and as a Sales Specialist at Colortrieve, contributing to her comprehensive background in customer-focused roles.
Education and Expertise
Krista Payne earned a Bachelor of Science (BS) in Business Administration, Management, and Operations from Colby-Sawyer College. Additionally, she studied abroad at Macquarie University, where she focused on Business Administration and Management. Her educational background provides her with a solid foundation in business principles, which she applies in her professional roles, particularly in customer success and account management.
Skills and Contributions
Krista Payne is recognized for her strong focus on increasing project completion speed and enhancing customer satisfaction. She actively engages in building relationships with customers, which is essential for her role in customer success. Krista collaborates with internal teams to ensure that customer needs are met and that product feedback is effectively communicated. Her contributions are vital for driving customer engagement and fostering business growth within her accounts.