Steve Byrnes
About Steve Byrnes
Steve Byrnes is the Customer Education Manager at RapidAPI, where he has worked since 2021. He holds an MBA from San Jose State University and has extensive experience in instructional design and technical training across various companies in the San Francisco Bay Area.
Work at RapidAPI
Steve Byrnes has served as the Customer Education Manager at RapidAPI since 2021. In this role, he focuses on developing educational resources and training programs to enhance customer understanding of the RapidAPI platform. His work aims to improve user experience and facilitate better integration of APIs for clients. He operates from the San Francisco Bay Area, contributing to the company's mission of simplifying API access and management.
Education and Expertise
Steve Byrnes holds an MBA from San Jose State University, which he completed from 1990 to 1992. He also earned a Bachelor of Science in Electrical and Computer Engineering (BSECE) and a Master of Science in Electrical and Computer Engineering (MSECE) from the University of Wisconsin-Madison. His educational background provides a strong foundation for his roles in instructional design and customer education.
Background
Steve Byrnes has extensive experience in instructional design and customer education. Prior to joining RapidAPI, he worked at various technology companies, including EMC Documentum and Atlassian. His career spans roles such as Senior Manager of Instructional Design and Course Developer, where he developed training programs and instructional materials for technical products. His professional journey reflects a commitment to enhancing learning and development in the tech industry.
Previous Work Experience
Before his current position, Steve Byrnes held several roles in instructional design and technical training. He worked at EMC Documentum as a Senior Manager of Instructional Design from 2004 to 2008 and as a Staff Instructional Designer from 2001 to 2004. He also served as a Course Developer/Technical Instructional Designer at Atlassian from 2017 to 2021. Additionally, he was a Technical Training Product Manager at Pivotal Software, Inc. from 2015 to 2016, and he had a brief stint in business development at seeUthere.com.