Erik Cerbulis
About Erik Cerbulis
Erik Cerbulis serves as the Head of Support at RapidDeploy, a position he has held since 2022. With over 30 years of experience in the public safety sector, he is recognized for his pragmatic problem-solving skills and commitment to customer service.
Work at RapidDeploy
Erik Cerbulis has been serving as the Head of Support at RapidDeploy since 2022. In this role, he oversees the support team, ensuring that customer inquiries and issues are addressed efficiently. His previous experience at RapidDeploy as a Senior Technical Support Specialist from 2020 to 2022 provided him with a solid foundation in technical support and customer service. His leadership in the support department focuses on enhancing customer satisfaction and streamlining support processes.
Education and Expertise
Erik Cerbulis earned a Bachelor's degree in Public Administration from the University of Central Florida, where he studied from 1997 to 2001. He furthered his education by obtaining a Master's degree in Information Technology Management from Webster University, completing his studies from 2004 to 2008. His educational background supports his extensive experience in the public safety sector, where he has developed skills in software quality and customer relationship management.
Background in Public Safety Sector
Erik Cerbulis has over 30 years of experience in the public safety sector. His career includes various roles focused on product support and customer service. He worked at SunGard Public Sector for a decade, where he held positions ranging from Support Analyst III to Product Support Advisor. He then transitioned to Superion and CentralSquare Technologies, where he served as Product Support Team Lead and Product Support Manager, respectively. His extensive background equips him with a deep understanding of the industry's needs.
Achievements in Customer Service
Throughout his career, Erik Cerbulis has been recognized for his pragmatic approach to problem-solving and commitment to customer service. He is skilled in creating efficiencies and promoting positive transformation within organizations. His ability to assess needs and manage multiple projects concurrently has contributed to improved customer relationships and service delivery in the public safety sector.