Kristie Gola
About Kristie Gola
Kristie Gola is a Customer Success Manager at RapidDeploy, where she has worked since 2023. She holds a Bachelor of Science in Engineering Physics/Environmental Engineering from Texas Tech University and has over 10 years of experience in customer success and project management.
Work at RapidDeploy
Kristie Gola has been serving as a Customer Success Manager at RapidDeploy since 2023. In this role, she operates in a hybrid work environment. Her responsibilities include developing strong customer relationships, partnering with internal teams, and ensuring customers receive ongoing product value. Gola has achieved a 98% renewal rate and over 10% upsell/cross-sell rate year over year, demonstrating her effectiveness in customer success management.
Education and Expertise
Kristie Gola earned a Bachelor of Science degree in Engineering Physics and Environmental Engineering from Texas Tech University. She attended the university from 1990 to 1994. Her educational background provides her with a solid foundation in engineering principles, which she applies in her professional roles.
Previous Experience at Vintra
Before joining RapidDeploy, Kristie Gola worked at Vintra as a Manager in Customer Success, Start-Up, SaaS, and AI Powered Analytics from 2022 to 2023. During her tenure, she focused on enhancing customer experiences and ensuring the successful implementation of AI-driven analytics solutions. Her role involved managing customer success initiatives in a remote capacity within the Austin, Texas Metropolitan Area.
Background in Project Management
Kristie Gola has a background in project management and engineering, having worked at the Texas Department of Transportation from 1994 to 1999 as a Project Manager and Engineer. This experience contributed to her ability to manage multiple accounts and projects effectively, ensuring successful outcomes from inception to completion.
Customer Success Skills
With over 10 years of experience in delivering high-quality customer experiences, Kristie Gola is adept at strategic thinking and proactive problem-solving. She serves as a product knowledge expert, working closely with executive-level stakeholders and end-users to foster strong relationships. Her ability to partner cross-functionally with internal teams enhances her effectiveness in ensuring customer satisfaction.