Ankit Sood
About Ankit Sood
Ankit Sood is the Head of Customer Success at RapL Inc., where he has worked since 2022. He has held various managerial positions in customer success and operations across several companies, including Autoninja and ShopSe, and has a background in Mechanical Engineering from the National Institute of Technology Hamirpur.
Current Role at RapL
Ankit Sood serves as the Head of Customer Success at RapL Inc. since 2022. In this role, he is responsible for overseeing customer engagement and satisfaction strategies, ensuring that clients receive optimal support and value from the company's services. His leadership in this position focuses on enhancing the customer experience and fostering long-term relationships.
Previous Experience at Autoninja
Ankit Sood worked at Autoninja from 2018 to 2021 as a Regional Manager. He managed operations in Bengaluru, Karnataka, for three years. Prior to this role, he served as an Associate Consultant in Operations/CRM at the same company from 2017 to 2018 in Ahmedabad, Gujarat. His experience at Autoninja contributed to his expertise in customer relationship management and operational strategies.
Experience at ShopSe
Ankit Sood held the position of Senior Manager at ShopSe from 2021 to 2022. During his ten-month tenure, he focused on enhancing customer success initiatives and improving service delivery. His role involved strategic planning and execution to drive customer satisfaction and retention.
Educational Background
Ankit Sood completed his Bachelor of Technology in Mechanical Engineering at the National Institute of Technology Hamirpur from 2007 to 2011. This four-year program provided him with a solid foundation in engineering principles and problem-solving skills. He also attended St. Lukes Senior Secondary School Solan, where he studied Science and completed his secondary education from 1995 to 2007.
Early Career Experience
Ankit Sood began his professional journey as a Summer Intern at Subros Limited in 2010, where he worked for two months in the Noida Area, India. He later gained experience as a Senior Associate at Haqdarshak Empowerment Solutions from 2016 to 2017 in Jaipur, India. Additionally, he worked at Hero MotoCorp Ltd as an Assistant Manager in Operations, Strategy, and Projects from 2011 to 2014 in Gurgaon, India.