Robert Johnson
About Robert Johnson
Robert Johnson is a Client Service Manager at Raptor Technologies, LLC, with extensive experience in managing client services in the IT sector. He has held various roles in companies such as Edline, Blackboard, and Technivista, demonstrating strong leadership and project management skills throughout his career.
Current Role at Raptor Technologies
Robert Johnson serves as the Client Service Manager at Raptor Technologies, LLC, a position he has held since 2018. In this role, he is responsible for overseeing client service operations and ensuring high levels of customer satisfaction. His work is focused on managing relationships with clients and directing service initiatives to meet their needs. Johnson operates within the Greater Chicago Area, leveraging his extensive experience in the IT sector to enhance client engagement and service delivery.
Previous Experience in Client Services
Prior to his current role, Robert Johnson accumulated significant experience in client services across various organizations. He worked at Blackboard as a Senior Client Service Associate for K-12 from 2012 to 2018, where he managed client accounts and supported educational institutions. Before that, he served as an Account Manager at Edline from 2010 to 2012. His earlier roles include IT Consultant at Technivista and Operations and Applications Support Supervisor at True Value Company, contributing to his comprehensive understanding of client needs in the IT landscape.
Educational Background
Robert Johnson has pursued a diverse educational path. He studied General Studies at Harper College from 1986 to 1987. He also attended Triton College, where he focused on Automotive Engineering from 1987 to 1988. Additionally, he earned a Life Insurance Accreditation from the American College between 2002 and 2003. Johnson further developed his skills in ERP Software at Fourth Shift Corporation from 1998 to 1999, achieving expertise in this area.
Leadership and Project Management Skills
Robert Johnson possesses strong leadership capabilities and a goal-oriented mindset. He is recognized for his ability to lead and direct complex IT projects from inception to completion. His organizational skills and detail-oriented approach contribute to successful project outcomes. Johnson has a proven track record of collaborating with diverse teams, including staff, volunteers, and executive management, which enhances his effectiveness in managing client services.
Professional Development and Certifications
Throughout his career, Robert Johnson has engaged in various professional development opportunities. His studies in ERP Software and Life Insurance Accreditation reflect his commitment to expanding his knowledge and skills in relevant fields. This continuous learning approach has equipped him with the tools necessary to excel in client service management and IT project leadership.