Vanessa Vega
About Vanessa Vega
Vanessa Vega is a Product Support Engineer with a background in logistics and supply chain management. She has experience in various roles, including traffic supervision and supply chain logistics management, and is dedicated to supporting Spanish-speaking end-users.
Work at Raptor Technologies
Vanessa Vega currently serves as a Product Support Engineer at Raptor Technologies, LLC, a position she has held since 2022. In this role, she participates in discovery sessions with prospects and customers to gather and understand their technical and functional requirements. She handles an average of 40 calls per day, achieving a 90% first call resolution rate. As the sole bilingual team member, she focuses on resolving trouble tickets for Spanish-speaking end-users. Additionally, she contributes to the Raptor knowledge base by writing guides and technical how-to articles.
Education and Expertise
Vanessa Vega has a strong educational background in Logistics, Materials, and Supply Chain Management. She earned an Associate of Arts degree from the Community College of the Air Force, studying from 2008 to 2013. She furthered her education by obtaining a Bachelor of Science degree from Southern New Hampshire University, completing her studies from 2020 to 2022. In addition to her degrees, she is currently pursuing certifications as a Salesforce Administrator and in Google Data Analytics.
Background in Logistics and Transportation
Prior to her current role, Vanessa Vega gained extensive experience in logistics and transportation. She worked as a Supply Chain Logistics Manager for the United States Air Force from 2007 to 2013 at Ramstein Air Base in Germany. Following this, she served as a Traffic Supervisor at Trimac Transportation in Houston, Texas, from 2019 to 2022. She also worked as an Intake Medic at the Houston Recovery Center from 2017 to 2019, further enhancing her skills in managing logistics and support operations.
Community Involvement and Initiatives
Vanessa Vega is involved in community initiatives, focusing on creating care packages that include hygiene kits, first aid kits, safety kits, grade-level books, and snacks. This passion project is anticipated to be released in June 2022, demonstrating her commitment to supporting those in need.