Wilson Ngo
About Wilson Ngo
Wilson Ngo is a Product Support Engineer currently employed at Raptor Technologies, LLC in Houston, Texas. He has a background in IT support and customer service, with previous roles at Orgain Bell & Tucker, LLC, T.J. Maxx, and Geek Squad.
Work at Raptor Technologies
Wilson Ngo has been employed at Raptor Technologies, LLC as a Product Support Engineer since 2019. In this role, he is responsible for providing technical support and assistance to clients, ensuring the effective use of the company's products. His position involves troubleshooting issues, guiding users through solutions, and collaborating with the development team to enhance product functionality. Based in Houston, Texas, Wilson has contributed to the company's commitment to delivering high-quality service and support.
Previous Experience in IT Support
Prior to his current role, Wilson Ngo worked as an IT Helpdesk Technician at Orgain Bell & Tucker, LLP from 2017 to 2018. His responsibilities included resolving technical issues and providing support to staff. He also served as a Consultation Agent at Geek Squad from 2015 to 2018, where he assisted customers with technology-related inquiries. These roles helped him develop strong problem-solving skills and technical knowledge.
Educational Background in Computer Science
Wilson Ngo studied Computer Science at Lamar University, where he earned his Bachelor's degree from 2014 to 2018. His education provided him with a solid foundation in programming, systems analysis, and software development. Additionally, he attended The University of Texas at Austin from 2013 to 2017, where he initially studied Electronics Engineering before transitioning to Computer Science. This diverse educational background has equipped him with a broad understanding of technology.
Early Career and Roles
Wilson Ngo began his career in 2012 as a Camera Crew member at Port Arthur Independent School District for three months. He then worked as an Associate at T.J. Maxx from 2013 to 2015, where he gained experience in customer service and retail operations. These early roles contributed to his professional development and understanding of various work environments.