Maia Kelly
About Maia Kelly
Maia Kelly is a Senior Product Manager at Rated People in London, England, with over five years of experience in product management and customer fulfillment across various companies in the property sector.
Work at Rated People
Maia Kelly has served as a Senior Product Manager at Rated People since 2019. In this role, she focuses on improving product development processes and enhancing team collaboration through Agile methodologies. Her tenure at Rated People spans five years, during which she has contributed to various projects aimed at optimizing the user experience and streamlining service delivery.
Previous Experience in Product Management
Before joining Rated People, Maia Kelly worked at YOPA Property as a Product Manager from 2015 to 2019. In this position, she was responsible for managing product roadmaps and ensuring alignment with company goals. Her career also includes a role at easyProperty.com as a Senior Customer Fulfilment Executive from 2014 to 2015, where she focused on customer service and fulfillment processes.
Educational Background
Maia Kelly completed her secondary education at Poole High School, where she studied Ethics, Psychology, and English Literature, achieving 3 A-Levels from 2008 to 2010. She then attended the University of East London, earning a degree in Creative and Professional Writing within the Digital Arts program from 2010 to 2013.
Experience in Customer Fulfillment
Maia Kelly has a background in customer fulfillment, having worked at Upad Ltd as a Customer Fulfillment Executive from 2013 to 2014 and at Groupon as a Customer Service Advisor from 2011 to 2013. These roles provided her with a strong foundation in customer service and operational efficiency, which she applies in her current product management role.
Skills and Methodologies
Maia Kelly utilizes Agile methodologies to enhance product development processes at Rated People. Her extensive experience in start-up environments has equipped her with the skills necessary to effectively manage product roadmaps and foster collaboration among team members. She is passionate about using collaborative approaches to improve customer service experiences.