Vitne L.
About Vitne L.
Vitne L. is an Onboarding Account Manager at Rated People, where they have worked since 2019. With a background in sales and customer support, Vitne focuses on enhancing customer experience and managing cross-functional projects.
Work at Rated People
Vitne L. has been serving as an Onboarding Account Manager at Rated People since 2019. In this role, Vitne is responsible for ensuring the company meets critical Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This includes delivering essential monthly and annual reports. Vitne also facilitates the implementation of best practice methodologies for both new and existing processes, aiming to enhance the overall customer experience.
Previous Employment Experience
Before joining Rated People, Vitne L. held various positions in retail and customer service. From 2016 to 2017, Vitne worked as a Technical Support Specialist at KELLY COMMUNICATIONS GROUP LIMITED. Prior to that, Vitne was a Sales Associate at Harrods for seven months in 2016 and worked as a Sales Assistant at Superdry from 2014 to 2016. Additionally, Vitne worked at Victoria's Secret from 2012 to 2014 and served as a Client Executive at Cision from 2018 to 2019.
Education and Expertise
Vitne L. studied at the University of the Arts London, where they achieved a Foundation Diploma in Surface Design from 2011 to 2012. Following this, Vitne attended the University for the Creative Arts, earning a Bachelor of Arts (B.A.) in Fashion/Apparel Design from 2012 to 2015. This educational background supports Vitne's expertise in customer onboarding and account management.
Key Responsibilities and Skills
In the role of Onboarding Account Manager, Vitne L. is responsible for reducing the churn rate of small and medium-sized business (SMB) account holders within their first month of membership. This is achieved through the application of effective onboarding methodologies. Vitne also manages cross-functional projects, collaborating with various teams including new business, customer success, sales operations, marketing, and product teams to drive continuous business improvements.