Annette Broussard
About Annette Broussard
Annette Broussard is a Senior Customer Success Manager currently working at Raydiant - Experience Platform. She has a diverse background in customer success and sales, with previous roles at Hoopla Software, Paychex, and TraceSecurity, and holds an MBA and a BS in Biological Sciences from the University of New Orleans.
Current Role at Raydiant
Annette Broussard serves as a Senior Customer Success Manager at Raydiant, an Experience Platform. She has held this position since 2021, contributing to customer engagement and satisfaction in Baton Rouge, Louisiana. In her role, she focuses on ensuring clients derive maximum value from the platform, fostering long-term relationships, and addressing customer needs effectively.
Previous Experience at Hoopla Software
Prior to her current role, Annette worked at Hoopla Software as a Senior Customer Success Manager from 2018 to 2021. During her three years at Hoopla, she was responsible for managing customer relationships and driving product adoption, which contributed to the overall success of the company's customer engagement initiatives.
Career Background at Paychex and TraceSecurity
Annette's career includes a position at Paychex as a Retirement Sales Representative from 2016 to 2017, where she operated in the Baton Rouge, Louisiana area for nine months. Additionally, she worked at TraceSecurity as a Channel Account Manager from 2012 to 2016, where she spent four years managing channel partnerships and enhancing customer experiences.
Education and Academic Achievements
Annette Broussard earned her Master of Business Administration (MBA) with a focus on Management Information Systems from the University of New Orleans, completing her studies from 1999 to 2001. She also holds a Bachelor of Science in Biological Sciences from the same institution, which she obtained from 1994 to 1998. Her educational background provides a strong foundation for her roles in customer success and management.