Grantas Alenčikas
About Grantas Alenčikas
Grantas Alenčikas is the Manager of Support at Raydiant - Experience Platform, with a diverse background in IT support and customer service across various companies. He holds multiple bachelor's degrees and has expertise in performance metrics, process development, and team alignment.
Current Role at Raydiant
Grantas Alenčikas serves as the Manager of Support at Raydiant - Experience Platform. He has held this position since 2021, contributing to the company's customer support operations in Vilnius. In this role, he focuses on enhancing team performance and customer satisfaction through the implementation of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). His responsibilities include managing support initiatives and ensuring alignment with strategic goals.
Previous Experience at Bazaarvoice
Prior to his current role, Grantas Alenčikas worked at Bazaarvoice, where he held two positions. He served as a Technical Success Manager from 2019 to 2021, followed by a role as Team Lead, Technical Success for 7 months in 2021. His experience at Bazaarvoice involved managing technical support and leading teams, contributing to the overall success of customer engagement and satisfaction.
Work History in IT and Customer Service
Grantas Alenčikas has a diverse work history in IT and customer service. He began his career at DXC Technology as a Customer Service Representative in 2017 for 6 months. He then transitioned to Revel Systems as an IT Support Specialist in 2019, where he worked for 9 months. Additionally, he briefly worked as a Guest Service Representative at HARRAH'S ENTERTAINMENT LIMITED in 2018 for 2 months in Reno, Nevada.
Educational Background
Grantas Alenčikas has a solid educational foundation with degrees in business and management. He studied at Vilniaus Kolegija/University of Applied Sciences, earning a Bachelor's degree in Creativity and Business Innovations from 2016 to 2019. He also attended the Estonian Entrepreneurship University of Applied Sciences, where he achieved a Joint Bachelor's Degree in Business Administration and Management from 2018 to 2019. Additionally, he studied at Instituto Superior de Contabilidade e Administração do Porto, obtaining another Joint Bachelor's Degree from 2017 to 2018.
Expertise in Performance Management
Grantas Alenčikas possesses expertise in creating and maintaining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). He has demonstrated a strong ability to enhance team performance and customer satisfaction through these metrics. Furthermore, he has led projects that established Objectives and Key Results (OKRs), driving team alignment and operational efficiency across various business environments, including large retailers and small family-owned restaurants.