Julie Wu (She/Her)
About Julie Wu (She/Her)
Julie Wu is a Customer Success Leader at Raydiant, where she has worked since 2024. With over 16 years of experience in enterprise strategy and account management, she specializes in driving revenue for brick-and-mortar businesses through innovative digital signage and experiences.
Work at Raydiant
Julie Wu serves as the Customer Success Leader at Raydiant, a position she has held since 2024. In her role, she focuses on enhancing customer experiences and driving success for clients through innovative digital signage solutions. Her expertise in customer success is integral to Raydiant's mission of supporting brick-and-mortar businesses in leveraging digital experiences.
Previous Experience in Customer Success
Prior to her current role, Julie Wu held several positions that contributed to her extensive experience in customer success. She worked at Bitly as the Director of Customer Success - West from 2018 to 2022, where she managed customer relationships and ensured client satisfaction. Additionally, she served as Director of Renewals and Growth at Bitly from 2022 to 2024, focusing on customer retention and expansion.
Background in Account Management
Julie Wu has a strong background in account management, having worked at Criteo in various roles from 2010 to 2018. Her positions included Sales Account Manager, Director of Account Management, and Director Account Strategy Enterprise. These roles allowed her to develop strategies for enterprise clients and manage key accounts effectively.
Education and Expertise
Julie Wu studied at Brooklyn College, where she gained foundational knowledge that supports her career in customer success and account management. With over 16 years of experience, she specializes in driving revenue for businesses through digital signage and enhancing customer engagement. Her focus on team empowerment and solution implementation is a key aspect of her professional approach.
Career Progression
Julie Wu's career began at Dow Jones Online as a Sales Assistant in 2004. She then transitioned to InsightExpress, where she worked as an Account Manager and Project Manager in the Digital Media Measurement Group. Her diverse roles across various companies have equipped her with a comprehensive understanding of customer needs and business strategies.