Richard Jan
About Richard Jan
Richard Jan serves as the Technical Support Team Leader at Raydiant, where he has worked since 2023. He has a background in technical support and real estate sales, with previous roles at Revel Systems and Capital Lietuva, and holds degrees in Information Systems and Cyber Security as well as International Business.
Current Role at Raydiant
Richard Jan currently serves as the Technical Support Team Leader at Raydiant, a position he has held since 2023. In this role, he is responsible for overseeing the technical support team and ensuring effective support for both internal and external stakeholders. He collaborates with various departments, including Sales, Customer Success, Engineering, and Product teams, to advocate for customer needs and enhance service delivery.
Previous Experience at Raydiant
Before becoming the Technical Support Team Leader, Richard worked as a Senior Technical Support Specialist at Raydiant from 2021 to 2023. During his tenure, he trained new colleagues on Raydiant and partner products, contributing to their professional development and success. He also reported on support ticket metrics and team performance to the leadership team, providing insights into business and customer impact.
Experience at Revel Systems
Richard Jan worked as a Technical Support Specialist at Revel Systems from 2019 to 2021. In this role, he provided technical assistance and support to customers, ensuring that their issues were resolved efficiently. His experience at Revel Systems helped him develop the skills necessary for his subsequent role at Raydiant.
Education and Expertise
Richard studied at Vilniaus universitetas / Vilnius University, where he earned a Bachelor's degree in Information Systems and Cyber Security from 2018 to 2019. He is currently pursuing another Bachelor's degree in International Business/Trade/Commerce at Vilniaus Kolegija/University of Applied Sciences, expected to be completed in 2025. His educational background equips him with a strong foundation in both technical and business disciplines.
Strategic Contributions at Raydiant
Richard has played a key role in facilitating the strategic acquisition of companies, products, and technologies that align with Raydiant's objectives. Notable acquisitions include Hoopla, Perch, and Sightcorp. He also creates and maintains documentation and reference materials for troubleshooting and product support, enhancing the overall efficiency of the support team.