Greg Fronda (He/Him)
About Greg Fronda (He/Him)
Greg Fronda is a Customer Success Manager with extensive experience in client relations and team leadership. He currently works at Reachdesk and has held various roles in customer success and management across multiple companies.
Current Role at Reachdesk
Greg Fronda serves as a Customer Success Manager at Reachdesk, a position he has held since 2021. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His responsibilities include guiding clients in utilizing the platform effectively, addressing customer inquiries, and fostering long-term partnerships. Greg's expertise in customer success contributes to the overall mission of Reachdesk in providing exceptional service and support.
Previous Experience in Customer Success
Prior to his current role, Greg Fronda worked as a Customer Success Manager at Broker Genius from 2017 to 2019. He also held the position of Customer Success Manager Team Lead at hibob from 2019 to 2021. His experience in these roles involved leading teams, managing client accounts, and implementing strategies to improve customer engagement and retention. Additionally, he worked as an Account Executive/Account Manager Team Lead at Total Quality Logistics for one year.
Educational Background
Greg Fronda earned a Master of Arts (M.A.) in Terrorism and Counterterrorism Operations from The Interdisciplinary Center, where he studied from 2013 to 2014. He also holds a Bachelor of Science in Elementary Education and Teaching from the College of Charleston, which he completed from 2006 to 2010. His educational background provides him with a diverse perspective applicable to his roles in customer success and business development.
Entrepreneurial Endeavors
In addition to his work at Reachdesk, Greg Fronda is a co-founder of Guided Minds, a position he has held since 2017. This venture allows him to apply his skills in problem-solving and business development. His entrepreneurial efforts reflect his commitment to fostering connections and enhancing client experiences through innovative solutions.
Early Career and Skills
Greg Fronda began his career as a Security Officer Shift Leader at The Ritz-Carlton Hotel Company L.L.C. in 2014. He later transitioned to sales and business development as the Director of Sales and Business Development at Resident Magazine from 2016 to 2017. His diverse career path has equipped him with strong problem-solving skills and a passion for helping clients build meaningful connections through direct mail and eGifting.