Jenny Lithgow
About Jenny Lithgow
Jenny Lithgow is a Team Manager in Customer Success at Reachdesk, where she has contributed to growth within the EMEA Customer Experience organization for over four years. She has held various roles at Reachdesk and has a background in Sport and Exercise Science from the University of Hertfordshire.
Work at Reachdesk
Jenny Lithgow currently serves as Team Manager, Customer Success at Reachdesk, a position she has held since 2023. In this role, she leads a team that is responsible for managing 15 Enterprise clients. Prior to her current position, she worked as Team Lead UK, Customer Success for 10 months and as Senior Client Success Manager for two years. Her tenure at Reachdesk has spanned over four years, during which she has been a key growth generator within the EMEA Customer Experience organization.
Education and Expertise
Jenny Lithgow studied at the University of Hertfordshire, where she earned a 1st Class BSc in Sport and Exercise Science from 2013 to 2017. She furthered her education at Western Sydney University, focusing on Life Science and Sport and Exercise Science from 2015 to 2016. Her academic background provides a foundation for her expertise in customer success and client management.
Background
Before joining Reachdesk, Jenny Lithgow accumulated experience in customer success roles at Hunted. She worked as a Customer Success Manager from 2018 to 2019 and then as a Candidate and Customer Success Manager from 2017 to 2018. This diverse experience has contributed to her strong leadership and client management skills, which she applies in her current role at Reachdesk.
Achievements
Jenny Lithgow has demonstrated entrepreneurial skills by founding two Customer Success desks from scratch. This initiative highlights her ability to build and manage teams effectively, showcasing her leadership capabilities within the customer success domain.