Luka Kitsmarishvili
About Luka Kitsmarishvili
Luka Kitsmarishvili is a Manager of Product Support at Reachdesk, where he has worked since 2022. He has extensive experience in support roles at Yext and a background in sales with the Brooklyn Nets.
Current Role at Reachdesk
Luka Kitsmarishvili serves as the Manager of Product Support at Reachdesk, a position he has held since 2022. He is based in Washington, DC. In this role, he is responsible for overseeing the product support team, ensuring that customer inquiries are addressed efficiently and effectively. His leadership focuses on enhancing the overall customer experience and driving team performance.
Previous Experience at Reachdesk
Prior to his current role, Luka worked at Reachdesk as the Product Support Lead from 2021 to 2022. During his nine months in this position, he contributed to the development of support strategies and improved team operations in New York, United States. His experience at Reachdesk laid the groundwork for his advancement to a managerial role.
Career at Yext
Luka Kitsmarishvili has extensive experience at Yext, where he held multiple managerial positions. He served as Manager of Platform Services for three months in 2020, and prior to that, he was Manager of Premier Support for eight months and Manager of Enterprise Support for eleven months. His career at Yext began as a Support Specialist, where he worked in various capacities from 2017 to 2018, including roles focused on enterprise and partner support.
Educational Background
Luka earned a Bachelor's Degree in International Relations and Affairs from the University of Virginia, where he studied from 2010 to 2014. Prior to this, he completed his High School education at the United Nations International School, achieving an International Baccalaureate (I.B.) Diploma from 2005 to 2010. His educational background has provided him with a strong foundation for his career in support and operations.
Passion for Team Building and Coaching
Luka has a strong passion for building teams and coaching individuals within support and operations teams. He enjoys working in fast-paced organizations that prioritize both employee and customer satisfaction. Luka believes that employee well-being is crucial for achieving customer success, which reflects his commitment to fostering a positive work environment.