Nikki Faerman
About Nikki Faerman
Nikki Faerman is a Customer Success Manager at Reachdesk, where she has worked since 2022. With a diverse background in customer success, operations, and market research, she has held various roles in notable companies throughout her career.
Work at Reachdesk
Nikki Faerman has been serving as a Customer Success Manager at Reachdesk since 2022. In this role, she focuses on enhancing customer experiences and ensuring satisfaction with the company's services. Her responsibilities include managing client relationships and addressing customer needs effectively.
Previous Experience in Customer Success
Before joining Reachdesk, Nikki worked at Xplor as a Customer Success Manager from 2020 to 2022. She also held a position as a Strategic Account Manager at Xplor for a brief period in 2022. Her experience in customer success roles has contributed to her expertise in client management and service delivery.
Background in Operations and Market Research
Nikki has a diverse background that includes roles in operations and market research. She worked as an Operations Associate at Flywheel Sports from 2018 to 2019 and later as an Operations Manager from 2019 to 2020. Additionally, she was a Market Research Interviewer at Ruth Diamond Market Research for eight months in 2014-2015.
Education and Expertise
Nikki Faerman earned a Bachelor's Degree in Communication from the University at Buffalo. Her educational background supports her roles in customer success and marketing, providing her with skills in effective communication and client engagement.
Early Career and Internships
Nikki began her career with various internships and entry-level positions. She interned at Beth Melsky Casting as a Casting Intern and later worked as a Casting & Administrative Assistant. She also gained experience as a Buying and Planning Intern at Steven Alan and served as Vice President of Marketing for Alpha Phi International Fraternity in 2014.