Nuno Almeida
About Nuno Almeida
Nuno Almeida is a Product Support Specialist with a diverse background in customer support and technical roles across multiple industries. He has held positions at notable companies such as Uber, Nokia, and Tesco, showcasing his leadership and technical expertise in both B2C and B2B sectors.
Work at Reachdesk
Nuno Almeida currently serves as a Product Support Specialist at Reachdesk, a position he has held since 2022. In this role, he is responsible for providing technical support and assistance to users of the company's products. His experience in customer support and technical roles contributes to his effectiveness in addressing user inquiries and resolving issues.
Previous Experience at Uber
Nuno Almeida worked at Uber from 2019 to 2022, where he held two significant positions. Initially, he served as a Customer Support Representative, providing assistance to users in Lisboa e Região, Portugal. He later advanced to the role of Senior Trainer, where he was responsible for training new customer support staff and enhancing team performance over the same three-year period.
Background in Telecommunications and IT
Nuno Almeida has a diverse background in telecommunications and information technology. He worked at Nokia in various roles, including Team Leader and TELCO Engineer, where he managed teams and handled technical responsibilities. His experience also includes a position as an IT Specialist at Worten Portugal, further solidifying his technical expertise.
Education and Expertise
Nuno Almeida studied at Escola Secundária D. Pedro V, where he focused on Ciências Sociais e Humanas from 2009 to 2012. This educational background complements his professional experience in both B2C and B2B sectors, particularly within the ride-hailing and FoodTech industries, showcasing his adaptability and knowledge in various business environments.
Leadership and Team Management
Throughout his career, Nuno Almeida has demonstrated leadership capabilities by managing teams in both England and Portugal. His roles as Team Leader at Nokia and Senior Team Manager at Tesco highlight his ability to lead diverse teams and drive performance in different cultural contexts. This international leadership experience enhances his profile in the customer support and technical fields.