Rhian Evans
About Rhian Evans
Rhian Evans is a Senior Customer Success Manager at Reachdesk, where she has worked since 2023. She has a diverse background in customer success and operations, with previous roles at PayFit UK, British Red Cross, and LOVESPACE.
Current Role at Reachdesk
Rhian Evans serves as the Senior Customer Success Manager at Reachdesk, a position she has held since 2023. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in customer success management. Her tenure at Reachdesk follows a previous role within the same company, where she worked as a Customer Success Manager from 2022 to 2023.
Previous Experience in Customer Success
Prior to her current role, Rhian worked as a Customer Success Manager at PayFit UK from 2020 to 2022. During her time in London, she focused on enhancing customer relationships and driving product adoption. Additionally, she gained experience as a Customer Happiness Officer and Content Writer at YourGrocer in Australia from 2017 to 2018, where she contributed to customer engagement and content development.
Background in Operations and Account Management
Rhian's career includes significant roles in operations and account management. She worked as an Operations Support Officer at the British Red Cross from 2018 to 2019, where she supported operational processes. Furthermore, she served as an Account Manager at LOVESPACE from 2019 to 2020, managing client accounts and ensuring service delivery.
Educational Background
Rhian Evans studied History at Queen Mary University of London, where she earned a Bachelor of Arts degree from 2013 to 2016. She also studied at the University of Melbourne, achieving a Bachelor of Arts in History from 2014 to 2015. Her educational background provides a strong foundation for her analytical and communication skills in her professional roles.
Internship Experience
Rhian has gained valuable experience through various internships. She interned at Sidhu & Simon Communications in 2013 for one month, where she was exposed to communication strategies. Additionally, she worked as a Salon QP Intern at Telegraph Events Ltd. in 2015 for one month at the Saatchi Gallery, further developing her professional skills in a dynamic environment.